Refund & Cancellation Policy

Butterfly Business Solutions is an on-site IT and security-systems business serving Ahmedabad and Gandhinagar. We do not take card payments on this website, so this policy explains, in plain terms, how we treat cancellations, advance payments, hardware orders, AMC contracts and any refunds for the work we actually do — site visits, itemised quotes, supply and installation of branded equipment, and ongoing support.

How we work, and why that shapes this policy

Almost everything we do is made-to-order for your premises. We visit your site, understand your requirement, and give you an itemised written quote before any work or purchase begins. Hardware (cameras, recorders, switches, biometric devices and cabling from brands such as Hikvision, CP Plus, Dahua, D-Link and TP-Link) is ordered and configured specifically for your site. Because of this, refunds work differently from buying a sealed product off a shelf — but our aim is always a fair, case-by-case outcome, not a fixed "no refunds" wall.

Cancelling an enquiry or a booked visit

You are free to cancel an enquiry or a booked site visit at any time before our technician travels to you — just call or message us on +91 83471 71266. There is no charge for cancelling an enquiry.

If our technician has already travelled to your site for a survey or diagnostic, a site-visit or diagnostic charge may apply where one was agreed in advance. We will always tell you about any such charge before the visit, never after.

Advance payments — when they are adjusted or refunded

For larger jobs we may ask for an advance against the accepted quote (the amount is shown on your quotation). An advance is not a fee in itself — it is set against the final bill for your job.

If you cancel before we have ordered hardware or started work, your advance is refundable after deducting any costs we have genuinely already incurred (for example, a site visit already made). If you cancel after hardware has been ordered or work has begun, the advance is first adjusted against the equipment procured, the configuration done and the labour already completed; only the balance, if any, is refundable. We will give you an itemised account so you can see exactly what was deducted and why.

Hardware, custom-ordered and installed goods

Equipment that has been installed, used, configured for your site, or specially ordered for you is generally not refundable, because it cannot simply be returned to stock as new. Cabling, connectors, mounts and similar consumables that have been cut or fitted are also non-refundable.

This is separate from a faulty product. If supplied hardware turns out to be defective, it is handled as a warranty matter — see our Warranty Policy — through the manufacturer's or brand's warranty, which we pass through and help you claim. A defect does not by itself mean a cash refund; the usual remedy is repair or replacement under that warranty.

Site-visit and diagnostic charges

Where a visit or diagnostic charge has been agreed for attending your premises and assessing the work, that charge covers our time and travel and is non-refundable once the visit has happened — even if you decide not to proceed with the quoted work. Where we credit such a charge against a confirmed job, we will say so on the quote.

AMC (Annual Maintenance Contract) cancellation

If you have an AMC with us and wish to discontinue it, you can tell us at any time. For details of what an AMC covers and how visits work, see our Service & AMC Policy.

• Once an AMC period has started, the fee is generally non-refundable, because we have set aside cover and preventive visits for you for that term.
• Where a refund on cancellation is appropriate, we look at it on a pro-rata basis — broadly, the unused remaining portion of the contract — after accounting for visits already made, any parts supplied, and call-outs already attended. We will share a clear working before any refund.
• An AMC may be discontinued by us for non-payment or for tampering/unauthorised third-party work on the system; in such cases any advance is treated as set out in your contract.

No blanket money-back guarantee

We do not offer a blanket "money-back guarantee", and we would rather be honest about that than promise something we cannot stand behind for every job. What we do commit to is fairness: if you are not satisfied, tell us, and we will look at your specific situation — the work done, the parts used, the cause of the problem — and resolve it reasonably. Installing cameras or security systems reduces risk but cannot guarantee against every incident; please also read our Disclaimer on this point.

How and when a refund is processed

Where a refund is due, it is paid back by the same method you originally used (for example UPI, bank transfer or cheque) — we take no card payments online, so nothing is refunded to a card on this site. As an indicative timeline, eligible refunds are processed within a few working days of us agreeing the amount with you, subject to bank timelines. Any deductions are itemised so the final figure is transparent.

Related policies

This policy works together with our Terms of Service and Privacy Policy. Where a refund question turns on a faulty product or workmanship, our Warranty Policy applies first, and ongoing-support matters are covered by our Service & AMC Policy.

Contact us

For any cancellation, refund request, or grievance, please contact us — we aim to acknowledge promptly and resolve fairly:

• Phone & WhatsApp: +91 83471 71266 (Monday to Saturday, 10:00 am to 7:30 pm)
• Email: sales@butterflybusiness.in
• Website: www.butterflybusiness.in
• Service area: Ahmedabad & Gandhinagar, Gujarat, India

Butterfly Business Solutions — MSME / Udyam Registration No. UDYAM-GJ-12-0033037.