Terms of Service

These terms explain how you may use the Butterfly Business Solutions website and how we work with you when you engage our services. By using this website or by asking us for a quotation, site survey or any service, you agree to these terms. If you are accepting on behalf of a company or firm, you confirm you are authorised to do so.

Who we are

Butterfly Business Solutions is an IT and security-systems business run by Vishal Patel (Founder), with around 20 years of hands-on experience. We are a service-area, on-site business covering Ahmedabad and Gandhinagar, Gujarat, India — we do not run a walk-in shop or counter. We are registered under MSME / Udyam Registration No. UDYAM-GJ-12-0033037. You can reach us on +91 83471 71266 (call or WhatsApp) and sales@butterflybusiness.in.

Our services

We supply, install and support: CCTV and security cameras; computer AMC and IT support; office IT setup; networking, cabling and WiFi; biometric attendance; server and storage setup; and on-site computer repair. We work with branded equipment from makers such as Hikvision, CP Plus, Dahua, D-Link and TP-Link. Most work is carried out at your premises within our service area.

Website content is for information

The information on this website — including any service descriptions, packages or indicative prices — is provided to help you understand what we do. It is indicative only and not a binding offer. The right cameras, devices, cabling and layout for your site can only be decided after a proper site survey. A binding agreement is formed only when we give you a written quotation and you accept it.

Quotations and estimates

After we understand your requirement, usually through a site visit, we give you an itemised quotation listing the equipment, brands, quantities and work involved. Unless the quotation says otherwise, it is valid for the period stated on it, because hardware prices and stock can change. A quotation may need to be revised if site conditions differ from what was seen, if the scope changes, or if a brand or model is unavailable and a substitute is required.

Acceptance, advance and payment

Work begins after you accept the quotation. For jobs that involve buying equipment or material in advance, we may ask for a part-payment advance (the amount is shown on your quotation) so we can procure genuine branded parts for you, with the balance due as set out in the quotation or invoice. We do not take card payments online on this website. Payment is handled offline by cash, UPI, bank transfer or cheque as agreed. We issue a proper bill for the goods and services supplied. Where GST applies, it is charged in addition to the quoted amount unless we have clearly stated the price is inclusive. We are a GST-registered business and issue GST invoices where applicable.

Genuine parts and brand warranties

We use genuine, branded equipment and supply a proper bill for it. The hardware you buy carries the manufacturer's own warranty, on the maker's terms and for the maker's period; we pass this through to you and help you raise a claim with the brand where needed. Our own responsibility covers the quality of our installation and workmanship. Please keep your invoice and any serial-number records safe, as these are usually needed for a warranty claim. For full details, see our Warranty policy, and for ongoing support see Service and AMC.

What we need from you

To install and service systems safely and properly, you agree to provide:

• Safe and timely access to the site and to the areas where work is to be done;
• Suitable electrical power, and internet where remote viewing or networked devices are required;
• Information about the building or structure, including where drilling, cabling routes or fixings are and are not allowed;
• All necessary permissions — for example from the owner, landlord, society or building management — to install equipment and run cabling;
• For cameras, the lawful right and any required consent to record the areas in question, and responsibility for putting up notices and not pointing cameras at washrooms, changing areas, a neighbour's private property or other private spaces.

You remain the owner of any recordings made by your system and are responsible for how that footage is used and stored, in line with applicable law. We treat any credentials or site information we see during work as confidential.

Scheduling and site conditions

Any timelines we give are good-faith estimates, not fixed commitments. They depend on site readiness, access, power, stock availability and conditions on the day. If a visit cannot go ahead because the site is not ready or access is not available, we may need to reschedule, and a visit charge may apply only if and as set out in your quotation.

Limitation of liability

A security or IT system reduces risk but cannot remove it. We do not guarantee that a camera or alarm will prevent theft, intrusion, loss or any incident, or that every event will be recorded. As far as the law allows, we are not responsible for indirect or consequential losses, loss of business, downtime, lost data, or for missed or failed recordings, nor for events outside our reasonable control (force majeure) such as power or internet failure, supply shortages, strikes, government action or natural events. Nothing in these terms limits any liability that cannot be limited under Indian law. This does not take away your rights under consumer-protection law.

Website intellectual property and acceptable use

The content on this website — text, images, logos and design — belongs to Butterfly Business Solutions or is used with permission, and may not be copied or reused without our consent. Product names and brand logos belong to their respective owners. You agree to use this website lawfully and not to scrape it, attempt to disrupt it, or misuse the contact form, WhatsApp link or call link.

Governing law and jurisdiction

These terms are governed by the laws of India. Subject to applicable consumer-protection law, the courts at Ahmedabad, Gujarat shall have jurisdiction over any dispute arising out of these terms or your use of this website. If you are a consumer, this does not affect your right to approach a consumer forum where you reside or work.

Changes to these terms

We may update these terms from time to time to reflect how we work or changes in the law. The version shown on this page is the one that applies. Please also see our Privacy policy, Refund and cancellation, Cookies and Disclaimer pages.

Contact us

For any question about these terms, or to raise a grievance, please contact us on +91 83471 71266 (call or WhatsApp) or email sales@butterflybusiness.in. We serve Ahmedabad and Gandhinagar, Gujarat, India, Monday to Saturday, 10:00 am to 7:30 pm, and we aim to acknowledge your message promptly and resolve it fairly.